![]() Our conversation has been edited and condensed for clarity. On Sunday’s episode of What Next: TBD, I spoke with Justin Elliot about how Intuit built its TurboTax empire and muscled out what could have been an easy and truly free way to file your taxes online. It filed an administrative complaint investigating TurboTax’s advertising, and it asked a judge for an injunction to stop TurboTax’s ads. At the end of March, in part because of Justin’s work, the Federal Trade Commission sued Intuit. What he found is that while TurboTax advertised its filing services as free, millions of customers were in fact lured into paying for its products when they didn’t have to. 1 tax prep software in the country: Intuit’s TurboTax. Instead of telling us, though, the IRS tasks us with filling out a slew of complicated forms and doing a bunch of arithmetic, which drives many people to tax-prep services.įor years, ProPublica reporter Justin Elliot has been investigating the No. For the vast majority of Americans, the IRS already knows what we owe in taxes.
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